JD Edwards EnterpriseOne Training and Support
DWS has a well-established reputation as experts in the development and upgrading of JD Edwards EnterpriseOne. As a result, many of our customers rely upon our expertise to provide post-implementation training and support.
Customers often maintain a degree of in-house expertise when it comes to JDE development. Choosing to supplement or complement these skills with resources from DWS in order to meet specific project goals. We are flexible in the way we work; happy to share our skills and expertise with a larger development team, or undertake a project in its entirety.
We are frequently called upon to bolster internal skills by providing specialist training; something we are more than happy to do.
Because of the nature of the work we do, our project managers, developers and quality assurance professionals get to know some customers very well. In situations where brand new modules are being developed and delivered, or where DWS is heavily modifying an application, the team from DWS is well placed not only to deliver the project but also to support the final solution.
“DWS were chosen to develop several phases of modifications to support Acal’s European rollout of JDE EnterpriseOne. The vast majority of these modifications have been developed on time and to budget with a high ‘right first time’ hit rate. They are a great team to work with.”
Support Services
DWS ensure you achieve maximum productivity from your system providing consistent, integrated, long-term support. At DWS, we are set-up to provide a total support environment on an on-going basis – not just for the duration of a discrete project. We have continued to provide support services to many of our clients over many years.
We provide:
- Service management
- Helpdesk support
- System monitoring and daily administration
- Incident resolution
- Off-site technical support and system management
- Pay for support bundles and draw down when required
- Fixed and predictable costs
- SLA driven
Training
DWS can provide bespoke on-site technical training to development staff. This type of training can help experienced staff members to learn about the latest changes in the higher releases via our ‘net Change’ training. Or we can help bring on new staff members who are new to JD Edwards EnterpriseOne development.
