Lessons Learned from Quest Forum Digital Event

by William Wright

Last week I attended various sessions at Oracle JD Edwards Week. While not in Las Vegas as part of Collaborate 2020 due to the Covid-19 global pandemic, I must say that I was impressed at the structure and content of the event. Both Quest and Oracle did a fine job in delivering information and first-hand customer success stories as well as a look into the future for the JDE community.

Keep on keeping on

The recurring theme throughout Oracle JD Edwards week was Continuous Adoption. While Oracle has been promoting the formula of Continuous Delivery + Continuous Adoption = Continuous Innovation for some time now, this idea has become a reality for most Oracle JD Edwards customers much quicker than they expected.

Why do I say that? Well we only need look at how the global business climate has changed dramatically in the past five months due to the spread of COVID-19. While the pandemic disrupted businesses and lives worldwide, and though shutdowns and quarantines were mandated, life and global business carried on. As countries, communities and businesses around the globe are now starting to re-open in phases, one thing we all learned is that change (though sometimes out of our control) is inevitable. As a result, businesses have had to adapt and transform how they do business. It is this agility that is a necessity to realize Innovation. You can’t innovate if you don’t change.

Time to thrive, not merely survive

What happens if you don’t innovate? Well, Jeff Erickson (Senior Director of Product Management, Oracle JD Edwards) gave two very good examples in his session entitled “Re-Imagine Software Updates: The How and Why of Continuous Adoption”.

Jeff pointed to the Taxicab and Airport Parking garages as quintessential examples of not innovating. The advent of ride sharing companies and apps like Uber and Lyft have made the days of standing on a street corner and shouting “Taxi!” pretty much a thing of the past. Airport operators decided that building larger garages was a great idea to get more parking revenue. Unfortunately, like the taxi companies, they didn’t count on ride share companies making it infinitely easier, safer and more cost effective than parking at the airport.

The reality is that change, or innovation, do not have to be daunting concepts. Recently a colleague of mine said this in a meeting: “Everything changes but nothing has changed”. I can see you scratching your head. On the surface this seems like the ultimate contradiction. However, my colleague went on to explain. While it is true that things are changing around us daily, particularly technology, the reality is that the goals of most businesses really don’t change.

Businesses bring products and services to market with the goal of making increased revenues, cutting unnecessary costs, acquiring additional market share and increasing shareholder value. That’s it in a nutshell. Simple? No, not exactly. True Innovation requires a total commitment throughout an organization, from the executive level down to the end users. So, how does a business acquire this all-in commitment to Continuous Innovation? The answer lies in proving the value of what Continuous Innovation brings to the business.

Innovate to create value

From an ERP software perspective, increasing value to the business isn’t just about taking frequent ESU and Tools releases from Oracle. That’s certainly a part of it but more importantly it’s about creating a strategy and action plan that delivers value to the business on a continuous basis. To do this, customers must adopt Oracle’s cadence of Continuous Delivery. By regularly deploying and activating new features, and training their end users, businesses can provide increased value from their Oracle JD Edwards investment.

The future for Oracle JD Edwards customers (for that matter all businesses) can be summed up in the equation: Continuous Adoption + Continuous Delivery + Continuous Innovation = Continuous Value.  At DWS we help Oracle JD Edwards customers remove the barriers to continuous adoption. In one vendor presentation last week, a poll was conducted asking the question: What are the major challenges to continuous adoption? 50% of the audience responded: “Testing”.

Sadly, many organizations are continuing to struggle with the burden of manual testing. When you consider that testing can account for up to 60% of any change event project, this is the primary obstacle preventing organizations from innovating and maintaining a code-current policy.

The good news is that you don’t have to go it alone! Oracle and the global partner community continue to provide many tools to help customers deliver continuous innovation and continuous value to the business.

If you didn’t manage to attend the event yourself, here are three recorded sessions I think you might find interesting. They all share the common theme of innovation.

Why Liberty Hardware wouldn’t walk away from JD Edwards
Originally presented by CSS International on Tuesday, June 09

The Incredible Automated Testing Journey from World to E1 – Tanimura & Antle
Originally presented by iLearn ERP on Wednesday, June 10

Evolve & Innovate – Your JDE E1 strategy and plans for staying code-current
Originally presented by DWS on Thursday, June 11